Contact Us

Telephone

Contact by Phone
If you need to return a product, please send this request HERE. If you are calling about an existing order, please locate your order number prior to phoning. If calling requiring tech support for a particular product, please if possible make this request HERE.

Phone Hours: Mon-Fri, 8am - 4:30pm CST
Warehouse Hours for Pickups: Mon-Fri: 7:30am - 5pm,
Closed Saturdays
The current local (CST) time is 12:08pm

Closed Sundays, and Major Holidays.

Submitted an order, but have NOT received order status updates? It is possible that the email sent did not arrive or was blocked by your ISP. Get REAL-TIME order status information by clicking HERE. Get immediate detailed order status information (such as Received, Sent for Picking, Shipped), or if applicable - any backorder status notes. Click HERE to LOGIN and review your orders.

You will need the ORDER NUMBER to submit a request for an RMA for the following return types:

• Product Return for Refund, Defective Product Reporting
• Incorrect Product Received, Product Missing from Order

Please click HERE to request an RMA. If you do not have your order number handy, please click the My Account at the top menu, log in, click VIEW ORDER HISTORY. Displayed will be an RMA link directly to the right of the order number.

Contact by Email

Sales questions, technical support, existing order questions or issues, quotations, etc. We will respond within 24 hours or sooner (except holidays and weekends) to all inquiries. This is the BEST way to get your FASTEST response. Please do NOT contact us by email for product returns. See above information at the top of this page.

Our warehouse, will-call, and retail store is located at (click for directions):

My Cable Mart LLC
6224 Bury Dr
Eden Prairie, MN 55346
USA

Retail Store and Will-Call Hours:

Warehouse Hours for Pickups: Mon-Fri: 7:30am - 5pm,
Closed Saturdays